Our main guarantees are

• Satisfaction Guarantee
• Feedback rating
• Secure order processing guarantee
• Privacy guarantee
• Shipping safety guarantee
• Personal services guarantee

Satisfaction guarantee

Customers satisfaction is our primary goal.

We will not stop transaction untill you satisfied - or - money back. We describe products completely, provide exceptional packing and handling. Thus, you must be completely satisfied by items you'll receive from us. But, if by any reason it is not the case, we will accept the item back for return - if you let us know about your dissatisfaction within 7 days after receiving the item. Refund is possible if the item(s) was unused and was received back in proper condition. Shipping charges are not refundable.

If by any case you have not got your item, item damaged in transit or any other problems alike happened - we will either send you replacement or refund. it is up to you to decide what is better in your case.

Our feedback

Our feedback is our capital. We have more than 5000 feedbacks for more than 3000 of happy customers. If you are not satisfied by our service you can leave negative feedback anytime. However, we do recommend to contact us first - we would prefer to solve problems. Again, we will not stop transaction if you are not satisfied with purchase.

Secure order processing guarantee

Protecting your order information is our priority.

We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encrypts your order information to avoid the decoding of that information by anyone. Moreover, we have not access to your credit card data at all - it is collected at SSL secured site of www.InternetSecure.com. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), SSL is active. We do not store or use any financial data. It is unknown to us never transferred or leaved at our servers, we have not access to it. Only our US based financial institution - FDIC member - use that data. So - your financial information can not be stolen or used by us or by third parties through us.

Privacy guarantee

We will never disclosure your shipping and e-mail addresses. We collect shipping and e-mail adresses to process orders, enhance our customers' shopping experience, and communicate with our customers about products and services. We will never share the information you provide us online with any outside company or third party. We will never use that information to send you unsolicited commercial e-mail and we will never provide third parties with this information. Your shipping adress and e-mails are kept confidentially.

Shipping safety guarantee

We pack our items extremely well and provide you with special safety mark. You will be able to determine parcel you received is parcel from us.

Personal services guarantee

We guarantee your reguest will be properly managed. You should get responce on your e-mail requests within 2 business days. We guarantee we will do our best to respond positively on any of your questions and pre-orders. We maintain personal prices and personal suggestions.